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Privacy Policy

Privacy Policy

Effective Date: 09/24/2023

At Northern SunPower, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information when you use our services as a Canadian-based renewable energy company specializing in solar solutions. This Policy applies to our website, mobile applications, and other online platforms (collectively, the "Services"). By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with this Policy, please do not use our Services.

1. Information We Collect We may collect the following types of personal information from you:

  • Contact Information: When you interact with our Services, we may collect your name, email address, phone number, and other contact details.

  • Billing Information: If you make a purchase or engage in a financial transaction with us, we may collect your billing address, payment card information, and other necessary details to process your payment.

  • Solar Project Information: In order to provide you with our solar solutions, we may collect information related to your solar project, including location, energy consumption, roof measurements, and other relevant details.

  • Communication Information: We may collect information about your communications with us, including emails, chat logs, and other correspondence.

  • Website Usage Information: We may collect information about your interactions with our website, such as your IP address, browser type, operating system, and pages visited.

2. Use of Information We may use your personal information for the following purposes:

  • Providing Services: We use your personal information to deliver our solar solutions, including importing solar modules, providing expert advice, and offering end-to-end services from planning to installation.

  • Communication: We may use your contact information to communicate with you regarding your solar project, respond to your inquiries, and provide updates about our services.

  • Billing and Payment: We use your billing information to process payments, issue invoices, and manage financial transactions related to our services.

  • Improving Services: We may analyze website usage information to improve the functionality and performance of our website and enhance your user experience.

  • Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may engage third-party service providers to assist us in delivering our services, such as logistics partners for importing solar modules or installation contractors. These service providers are contractually obligated to protect your personal information and may only use it for the purposes specified by us.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or merged with the acquiring entity's databases.

4. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies.

5. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices You have certain rights and choices regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal information by contacting us using the information provided at the end of this Policy.

  • Marketing Communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the communication or by contacting us.

  • Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Services may be inaccessible or not function properly.

7. Children's Privacy Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately.

8. Changes to this Policy We reserve the right to modify or update this Policy at any time, without prior notice. Any changes to this Policy will be effective immediately upon posting. Your continued use of our Services after the posting of any changes constitutes your acceptance of such changes.

9. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at florian@northernsunpower.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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